Privacy Policy

Privacy Policy

Rentcleva Pty Ltd ACN 163 636 137 (Rentcleva) and Forex 1 Pty Ltd ACN 133 409 882 as trustee for The Trading Rental Trust trading as Rentorilla (Rentorilla)

Rentcleva: Australian Credit Licence 439418 | AFCA member ID 70686

Rentorilla: Authorised Credit Representative 480759 | AFCA member ID 70684

Last updated: 16 September 2026

Need help with your product or account?

Product support, payments and account enquiries

Email: hello@rentorilla.com.au | Phone: 1300 155 111 | Hours: 8:30am to 5pm (Adelaide time)

Privacy questions, requests and complaints

See section 9 below.

1. About this policy

We no longer offer new leases. We continue to support existing customers and manage their leases until they end.

This policy explains how we handle the personal information we already hold about our customers and former customers, and the information we collect while managing their accounts. It is also our credit reporting policy.

We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and the Privacy (Credit Reporting) Code 2025. "We" and "us" means Rentcleva and Rentorilla.

2. What information we hold

We hold information you gave us when you applied for your lease, and information created while managing it. This includes:

your name, contact details and date of birth

identification details, such as your driver's licence

employment, income and other financial details from your application

bank account and payment details

your lease, payment and arrears history

records of our contact with you, including notices, emails, SMS and call notes

credit-related information (see section 5)

the location of leased goods, where tracking software is installed on them

If you ask for hardship help, you may tell us about your health or other personal circumstances. We only use that information, with your consent, to consider your request.

We collect information from you, and may also collect it from credit reporting bodies, banks, Services Australia (Centrelink), debt collectors and the Australian Financial Complaints Authority (AFCA).

3. How we use and share it

We use your information to:

manage your lease and take payments

help with product support, repairs and returns

consider hardship requests

collect overdue amounts and, if needed, recover goods

report to credit reporting bodies where the law allows

handle complaints

meet our legal obligations

We may share your information with:

each other

service providers that help us run the business, such as software, cloud, payment, IT and automation providers

debt collectors, lawyers, accountants and auditors

credit reporting bodies

anyone who buys or takes over our leases or receivables (see section 7)

government bodies and regulators, AFCA and the courts

anyone you authorise, such as a financial counsellor

We do not send marketing.

4. Automated decision-making

We use computer programs, including AI tools, to help manage overdue accounts. They use your contact, lease, payment and arrears details to help decide when collection and default notices are sent, whether defaults are reported to credit reporting bodies, and whether goods are recovered or balances written off. Staff make the final decisions.

5. Credit information

We may hold information about your lease, repayment history, defaults, payments of overdue amounts, hardship arrangements, court judgments, insolvency, and information from credit reporting bodies.

Default listings. If an amount of $150 or more is at least 60 days overdue, we may report it to a credit reporting body after giving you the required written notices. A default listing can affect your ability to get credit.

Credit reporting body we use:

Equifax Australia Information Services and Solutions Pty Limited

www.equifax.com.au | 13 8332 | GPO Box 964, North Sydney NSW 2059

Equifax's credit reporting policy is available on its website.

You can ask a credit reporting body not to use your information for marketing pre-screening. If you think you are a victim of fraud, you can ask it to stop using or disclosing your information (a "ban period").

6. Keeping your information safe

We store information in secure cloud systems and at our office, protected by access controls and passwords.

If a data breach is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner (OAIC).

Some of our service providers, including our software developer and artificial intelligence provider, store or process information overseas, including in the United States. Other providers may store information in other countries where they operate. We take reasonable steps to make sure they protect it.

7. Transfer of accounts and keeping records

We may transfer or sell some or all of our leases or receivables to another business, or appoint another business to manage them. If that happens, we will tell you who they are and how to contact them.

We keep records only as long as we need them and the law requires, then securely destroy or de-identify them. You can contact us about your information at any time during that period.

8. Accessing or correcting your information

You can ask for a copy of the information we hold about you, or ask us to correct it, using the contact details in section 9. We may need to confirm your identity first.

We will respond within 30 days. Access is usually free. If there is a charge, we will tell you first. If we don't make a correction you asked for, we will explain why in writing.

9. Complaints and contact

To make a privacy request or complaint, contact our Privacy Officer:

Email: hello@rentorilla.com.au

Phone: 1300 155 111

Post: 50 Mawson Lakes Boulevard, Mawson Lakes SA 5095

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days.

If you are not satisfied, or we haven't responded within 30 days, you can contact:

Australian Financial Complaints Authority (AFCA)

www.afca.org.au | info@afca.org.au | 1800 931 678 | GPO Box 3, Melbourne VIC 3001

Office of the Australian Information Commissioner (OAIC)

www.oaic.gov.au | 1300 363 992 | GPO Box 5218, Sydney NSW 2001

Time limits may apply to AFCA complaints, so act promptly.

10. Changes to this policy

We may update this policy. The current version is always on our website, and you can ask us for a free copy.