1300 155 111

8.30am to 5pm Weekdays

FAQs

Your questions answered

We're often asked similar questions, so we've gathered together the most frequently asked below. If you can't see the answer you're looking for, feel free to call us on 1300 155 111 between 8.30am and 5pm weekdays.

Products

Our huge range of products includes all the standard home appliances (washing machines, fridges and freezers), as well as the latest gaming consoles, TVs, tablets, laptops and smart phones. If you cant find the product you're looking for, ask us about a special order by calling us on 1300 155 111 between 8.30am and 5pm weekdays.

Yes. At Rentorilla all of our prices are based on brand new products. Occasionally we will list pre-loved products on our website at a reduced rate, but we always claerly label the product as 'pre-loved', so you won't get any surprises when your your product is delivered!

If your appliance breaks down, we’ll service, or swap it as soon as possible. Just call us on 1300 155 111 to arrange a service call.

Please note that accidental or willful damage isn’t covered under our free servicing arrangement, but we may be able to assist you with arranging a repair for your product under a payment arrangement for the cost.

Application

Our applications are super quick and straightforward, just chose the product you want, click 'add to rental cart' and then proceed to the checkout. Once your application is received we'll give you a call to confirm your details, and you'll receive an approval within 24 hours! If you prefer, you can do an application over the phone by calling us on 1300 155 111 between 8.30am and 5pm weekdays. Delivery of your product is normally within 2-5 days of your application - we'll call you to arrange a good time.

Rentorilla rents to all kinds of South Australians, so even if you’re on a low income or receiving Centrelink benefits, we’re here to help. All applicants must be over 18.

Yes. We pass all Rentorilla applications through a basic credit check. Do you have black mark on your credit history? No worries. We review every application carefully and fairly, and take account of your current circumstances. Our goal? To give you a fair go.

The rental agreement

All of the prices on our website are based on brand-new equipment and are either 36 month or 24 month agreements. The term is displayed under the price on each product. If you have any questions or to request a copy of our Terms and Conditions call us on 1300 155 111 between 8.30 am and 5pm weekdays.

We’ll send you an ‘End of Lease Statement’ no later than 90 days before your agreement is due to end. This statement includes your end of lease options on the product, including the estimated sales price, if you wish to make an offer to purchase your product.

Yes, you can return your product to us at any time during the agreement by giving us 7 days notice.

If you end your agreement before the end of the agreement term, will need to:

  1. Pay 8 weeks rent.
  2. Pay any outstanding money owing.

We understand life sometimes throws a curve ball - we've all been there! So if you are in hardship please call us on 1300 155 111 and speak to a friendly Rentorilla team members to discuss an alternative payment arrangement, or the possibility of returning of one or more of your products. We're here to help, so don't hesitate to contact us to discuss your situation.

If you are moving, just let us know by calling 1300 155 111 so we can update your contact details. We can relocate your products within our service areas free of charge, with at least 5 days notice.

Payments

You can pay by direct debit or via Centrepay.

Just give us a call us on 1300 155 111 between 8.30am and 5pm weekdays. We need 24 hours notice to stop or change a direct debit.

If we debit your account and the funds aren’t there, you could be charged up to a $35 admin fee. So please ensure you call us 24 hours before your debit is due so we can make alternate payment arrangements.

As soon as you have set up your new account, just call us on 1300 155 111. We will send you out a new direct debit form to sign and return to us before your next direct debit is due.

Your direct debit will automatically be taken out on the next banking day. You will need to ensure you leave the money in your account to cover the direct debit and to avoid an administration fee which can be up to $35.

Just call us on 1300 155 111 and let us know that you need to change your payment. We can arrange cancellations and suspensions with Centrelink for you. All other changes to your Centrepay arrangements must be arranged directly with Centrelink, either in person at a Centrelink office or by phone.

Please note that if you cancel your Centrepay without notifying Rentorilla first, we may need to make arrangements to pick your appliances up.

Delivery

We deliver to all metropolitan areas across South Australia and areas up to 150km from our store in Elizabeth, which includes areas such as Aldinga Beach and even Murray Bridge. If you're unsure, give us a call on 1300 155 111.

Absoloutley not! All products are delivered direct to your door and installed* - free of charge by a friendly Rentorilla Delivery Driver.

Unlike most other rental providers, at Rentorilla we won’t ask you to pay a hefty security deposit on any of our products, ever! On delivery of your product, all you need to pay is your first 2 weeks rent. Paying your first 2 weeks rent upfront gives us time to set-up your ongoing payments with Centrepay or via direct debit.

You can choose your delivery day and time when your application is approved. Deliveries are all booked within a 1 hour time slot, so we won’t make you hang around all day waiting for the doorbell to ring! If for some reason we are running a smidge late, we promise to call and let you know how long we'll be. All deliveries take place between 9am and 4.30pm weekdays.

If you are moving, just let us know by calling 1300 155 111 so we can update your contact details. We can relocate your products within our service areas free of charge, with at least 5 days notice.

Feedback and Complaints

We want to provide our customers with the best possible service. If you have a complaint or concern about the service we have provided to you, in the first instance please contact the store manager on 1300 155 111. We will use our best endeavours to resolve the dispute internally. We will acknowledge your complaint within 2 days of receiving it, and we will ensure that a substantive response is provided to you within forty five (45) days from receipt of your complaint. If we cannot respond to you within that time frame, we will communicate with you explaining the reasons for the delay in our response.

What if the dispute is not resolved?

We are also a member of an ASIC approved external dispute resolution scheme, which is accessible at no cost to you. If we are unable to resolve the dispute or if you are unsatisfied with the outcome of the resolution, you can refer the matter to our external dispute resolution provider, Credit Ombudsmen Services Limited. Credit Ombudsman Service Limited

Telephone: 1800 138 422
Fax: (02) 9273 8440
Website: www.cosl.com.au
Mail: Po Box A252, Sydney South, NSW 1235

You may refer the dispute to our external dispute resolution scheme at any time, however, if our internal process is not concluded by the time you refer the matter to the alternative dispute resolution scheme, they may ask you to wait until our internal process is complete.

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